Refund policy
Standard Returns
If for any reason you are not entirely happy with your order, you may return items in their original condition within 30 days of receipt; for a full refund or exchange.*
Please check the condition of goods on arrival - we are unable to accept goods damaged during shipping after 14 days.
Returned goods must be packaged securely, with all original packaging undamaged and in a saleable condition i.e. shoe boxes must be in the same condition as when received.
Goods must be unused and security seals intact.*
If you would like to return goods because they were ordered incorrectly or if clothing does not fit, return postage will be at your expense. If you would like us to replace the goods with another size or colour, we will charge carriage on the replacement.
Please be aware that some navigational and safety products may be dated, and as such a full refund may in some cases not be possible. If you are purchasing dated navigational charts we suggest you contact us for more information.
We are not able to provide a refund if the part has been specially ordered from our suppliers as the item is not already part of our product catalogue.
Engines & Dinghy Returns
Engines and dinghies are special order items. Because warranty registration is required at the point of sale - which classifies the goods as second-hand from that moment - these items cannot be returned under our standard returns policy.
However, your purchase is still protected. If a fault develops, our faulty goods policy applies - see the details below.
Faulty Goods
If you receive your goods and believe them to be faulty, please contact us straight away with a brief description of the problem.
If we require you to return the product for a replacement, we will send you a pre-paid Royal Mail label for delivery back to us. Unfortunately we cannot send the courier back to collect the items.
Returning goods to Morgan Marine Chandlery is easy!
- Please contact us by calling 01206 302003 or email on returns@morganmarinechandlery.com. Let us know if you’d like to return the product for a refund or whether you'd like to exchange the product. We are unable to process the return of faulty goods that we're not expecting.
- Clearly mark your parcel to 'Returns' and include your original packing slip if possible.
- Don't forget your proof of postage, just in case! Please post to - L H Morgan & Sons (Marine) Ltd The Boatyard, Shipyard Estate, Brightlingsea Colchester, Essex, CO7 0AR
- Once we receive the item we'll be able to proceed with a refund or an exchange.
*this excludes faulty goods with manufacturer’s defects. If goods are found to be faulty during use, after the returns period, please just give us a ring on 01206 302003 and we'll be happy to help.